Shipping policy

Velia Sierra Design makes shipments ONLY when the merchandise is previously paid, either by this means or another of the payment methods that we have available to our customers.

National shipments last between 3-7 days in transit, and international shipments last between 4-10 days in transit.

For any questions or suggestions, contact us directly by email at info@veliasierra.com, with the subject title "Shipping Policy "and its respective message.

Please take into account that we ship EXCLUSIVELY through our parcels, which are DHL and Estafeta. We only make exceptions in terms of packages at the customer's request. In these situations, the company is not responsible for damage or loss.