Refund policy

Velia Sierra Design accepts changes for sizing of the merchandise within 5 days after receiving the product. All items MUST be returned in new and unused condition, with original labels and packaging, for exchanges to be made. In the event that we consider that the products have been used, dirty or damaged, the exchanges will NOT be made.

We do NOT make exchanges for changes of mind or incorrect decisions of the customers. We ONLY make exchanges if the merchandise is defective.

If you wish to exercise your right to an exchange, please contact us directly by email at info@veliasierra.com, with the subject title "Exchange Policy" with images Attachments of the products.

We do NOT issue refunds or returns, only exchanges. We DO NOT make exchanges or returns on purchases made outside of Mexico.

Shipping is non-refundable.