Refund policy

Velia Sierra Design accepts changes for sizing and defective merchandise within 5 days after receiving the product. All items MUST be returned in new and unused condition, with original labels and packaging, for exchanges to be made. In the event that we consider that the products have been used, dirty or damaged, the exchanges will NOT be made.

We do NOT make exchanges for incorrect decisions of the customers.

If you wish to exercise your right to an exchange, please contact us directly by email at info@veliasierra.com, with the subject title "Exchange Policy" with images Attachments of the products.

We do NOT issue refunds or cash returns, only merchandise exchanges. We DO NOT make exchanges or returns on purchases made outside of Mexico and/or the US. The customer must pay the return shipping in merchandise exchanges, and Velia Sierra Design is responsible for paying the freight with the merchandise requested.

Shipping is non-refundable.