Terms of service
The characteristics of each product for sale on the veliasierra.com site are described on the page of each product. Some of our products are available in different colors. Note that we work with 100% natural linen fabrics, so it is possible to find linseed residues in our products.
Availability
Any product purchased through from www.veliasierra.com it takes the established shipping time. If the purchase is made of a product that appears as available and there is no stock, it will be necessary to consider 3 to 4 days for its manufacture, plus the established shipping time.
For more information, visit our Shipping Policy: https://veliasierra.com/policies/shipping-policy
Prices
Prices in this online store they are in Mexican pesos. At any point outside the territory that includes Mexico, the prices in this store will be in US dollars.
www.veliasierra.com reserves the right to change prices without any advance notice to users.
Payment methods
The online store www.veliasierra.com accepts the following payment method:
Paypal
Order cancellation
We DO NOT make exchanges for incorrect customer decisions.
If you wish to exercise your right to an exchange, contact us directly by email at info@veliasierra.com, with the subject "Exchange Policy" with attached images of the products.
For more information, visit our Returns Policy: https://veliasierra.com/policies/refund-policy
Product delivery
www.veliasierra.com accepts changes for size (s) of your garment (s) or defective merchandise within 5 days of receiving your purchase. All items MUST be returned in new and unworn condition, with original labels and packaging, for exchanges to be made. In the event that we consider that the products have been used, dirty or damaged, exchanges will NOT be made.
For more information, visit our Returns Policy: https://veliasierra.com/policies/refund-policy
Shipments
Velia Sierra Design ships to the countries listed below:
MEXICO, UNITED STATES, CANADA
Shipping Methods and Rates
National Shipping
The delivery time for packages sent within Mexico is d e 3-7 business days after the product is ready to be shipped.
Velia Sierra Design is not responsible for delays that have to do with the weather, delays in air ports, delays due to customs problems or delays due to force majeure.
International shipments
The estimated delivery time for international shipments is & nbsp; 4- 10 days.
Velia Sierra Design is not responsible for delays that have to do with the weather, delays in air ports, delays due to customs problems or delays due to causes of force majeure.
Shipping addresses
It is the customer's responsibility to verify that the information provided about the shipping address is correct. Velia Sierra Design is not responsible for any problems arising from errors in the shipping address provided.
Applicable Laws
This site is governed by the applicable laws of the United Mexican States.
Personal Data
THE TERMS OF USE AND PROTECTION OF PERSONAL DATA COLLECTED ON THE WWW.VELIASIERRA.COM SITE ARE PUBLISHED IN THE DOCUMENT “NOTICE OF PRIVACY ”WHICH YOU CAN ACCESS WITHIN THE WWW.VELIASIERRA.COM SITE
LEGAL NOTICE, ERRORS, INACCURACIES
THE PURPOSE OF THIS SITE, VELIASIERRA.COM, IS TO PROVIDE THE CUSTOMER WITH INFORMATION WITH THE GREATEST PRECISENESS POSSIBLE. THIS SITE MAY INCLUDE ERRORS OR OMISSIONS, SOME WHICH MAY BE RELATED TO THE PRICE AND AVAILABILITY OF THE PRODUCTS. IF THERE IS AN ERROR OR INACCURACY IN THE INFORMATION ON THE SITE, VELIA SIERRA DESIGN RESERVES TO CORRECT IT, EVEN AFTER AN ORDER HAS BEEN PLACED AND RECEIVED.
For personal assistance or additional information that you require contact us at info@veliasierra.com